Advocating for multicultural Victoria for over 42 years

NDIS Appeals

The Appeals Process

The appeals process has two steps:

  • Internal Review: This is the first step. If you are not happy with your NDIS Plan or level of support, you can request an internal review from the NDIA.
  • External Review: This is the second step. If you are not satisfied with the outcome of the internal review, you can lodge an external review with the Administration Reviews Tribunal (ART). The ART is an independent body that reviews NDIA decisions.

We work closely with clients to review and challenge NDIS decisions, ensuring they receive the essential support they need to thrive. This important advocacy work ensures people with disabilities can access the support they need to thrive. This service is FREE.

For more information on how to lodge an application to ART, click here.

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How ADEC can help you

Please note this service is entirely FREE of charge, including interpreters

Explain the NDIS appeal process
Inform you about your rights
Guide you through the ART appeals process
Attend ART conferences and hearings with you as support
Arrange interpreters if needed

Why Choose ADEC?

We Speak Your Language

At ADEC we celebrate diversity. We have bilingual staff that can speak over 33 different languages. We provide free translation services, so you know exactly what is happening when we assist you.

Compassionate and Qualified Team

Our team is highly qualified and regularly trained. We are a compassionate group, committed to equality, and driven by making a positive impact. We understand the importance of cultural nuances and personal preferences for care.

Decades of Experience

ADEC has served the community for over 42 years as a not-for-profit. Today we service a very large number of ethnic communities with the widest range of support services.

Advocates For Change

We believe that everyone deserves to be treated with dignity and respect, and we work tirelessly to advocate for and create positive change in the disability and aged care sectors.

Contact Us

Please fill out the form below and our team will get in touch with you.

NDIS Appeals Client Testimonial

“I am writing to express my heartfelt gratitude for your invaluable assistance throughout our AAT appeal process. We received our NDIS plan on September 5, 2024, and we truly appreciate all your hard work and dedication. Your guidance was crucial in achieving this outcome, and we are very grateful for everything you’ve done for us. Thank you once again for your assistance.”

NDIS Appeals Client Testimonial

We want to thank you for your support and encouragement throughout our long journey. Everything you have done for us has been above and beyond and greatly appreciated. With our very best wishes”

Youssef and his mother Dahlia

NDIS Appeals Client Testimonial

“I just wanted to take the opportunity to say a big thank you to Deborah for all of her assistance and brilliant advocacy skills in helping to secure an NDIS plan that will finally meets my daughter needs. She knows her stuff and genuinely cares and is passionate about getting her clients the very best outcomes.”

Our Locations

South Morang
Level 1, U22/855 Plenty Road, South Morang, VIC 3752
Postal Address
PO Box 40, South Morang, VIC 3752
Dandenong
1/50 Thomas Street, Dandenong, VIC 3175

Frequently Asked Questions

A NDIS appeal is a process that helps individuals who are dissatisfied with the internal review decision made by the National Disability Insurance Agency (NDIA) seek a review of those decisions. This process is especially important when your NDIS support plan does not adequately meet your unique requirements, or you face a rejection.

The Administrative Reviews Tribunal (ART) is the independent body responsible for conducting these reviews. If you believe that your NDIS plan is unjust or insufficient, filing a NDIS appeal can be the next step in securing the support you require.

The NDIS Appeals Program is designed to assist people with disabilities and others affected by NDIA’s internal review decision. For more specific details, check the NDIS Appeals Program and its guidelines.

At ADEC, we offer FREE Appeals services to support you in your journey. If you need assistance or have questions regarding NDIS appeals and reviews, please don’t hesitate to call us.

Access to the NDIS Appeals Program is available to individuals who have already applied to the National Disability Insurance Agency (NDIA) for an internal review and have received a result that they are unhappy with. Once you’ve received the outcome of the internal review, you can utilise the NDIS Appeals Program to seek assistance in pursuing an external review through the Administrative Reviews Tribunal (ART).

It’s crucial to note that when seeking an ART review, you must submit your application within 28 days of receiving the NDIA’s decision. This timeframe is important to ensure your appeal is considered. Check for more detailed information on time limits, including the possibility of extensions.

The NDIS Appeals Program offers two types of support for individuals who are appealing internal decisions made by the National Disability Insurance Agency (NDIA) before the Administrative Reviews Tribunal (ART):

Access to a Skilled Disability Advocate

ADEC can provide support by connecting you with a skilled disability advocate who serves as a support person throughout the appeals process. This support person is also part of the National Disability Advocacy Program (NDAP) and is available in every state and territory.

ADEC’s NDIS Appeals Program advocate can assist you in various ways, including:

  • Explaining the review process and clarifying what’s involved in appealing to the ART.
  • Assisting in the preparation of necessary documents.
  • Equipping you with the skills needed to better represent yourself.
  • Attending ART conferences and hearings with you to help you present your case effectively.

Access to Funding for Legal Services

In situations where there is a wider community benefit and/or significant disadvantage that would substantially benefit from legal representation, the NDIS Appeals Program may provide access to funding for legal services.

It’s important to note that while the primary focus of the Appeals Program is on advocacy support, individuals may also have the option to access legal services through the Legal Aid Commission in their respective state or territory.

All supports offered through the Program are provided free of charge. For further information on the NDIS Appeals Program, you can refer to the NDIS Appeals information pamphlet in the Resources section below.

Requesting an internal review of a NDIS decision is a crucial step if you believe that the internal review decision does not adequately address your unique requirements. You must ask for a review of the decision within three months from the day you receive the decision in writing. It’s essential to act promptly to ensure your appeal is considered. To initiate this process, follow these steps:

Complete the “Request for a Review of a Decision” form and submit it to the NDIS.

Email the NDIS at enquiries@ndis.gov.au, including supporting evidence.

Call the NDIS directly at 1800 800 110 to request a review.

Visit a NDIS office or a partner office for in-person assistance.

Send a letter with supporting evidence to the following address:
Chief Executive Officer
National Disability Insurance Agency
GPO Box 700
Canberra ACT 2601

When you request an internal review of a NDIS decision, it’s essential to provide specific information to help the NDIS understand your situation and concerns. You can let the NDIS know:

The Expected Decision:  Clearly state what decision you were expecting from the NDIS.

Reason for a Different Decision:  Explain why you believe the NDIS should make a different decision. Detail the specific reasons or circumstances that support your request for a change.

Reconsideration of Previously Submitted Information:  If there’s information you’ve already provided to the NDIS that you’d like them to reconsider, be sure to mention it. This can include any relevant documentation or details previously shared.

New Evidence:  If you have acquired any new evidence, such as recent medical reports, therapy assessments, or other supporting documents, it’s important to include these in your request. This new evidence can strengthen your case and influence the review process.

For more detailed guidance on what to include with your review request, we recommend checking NDIS’  guide on how to request an internal review of a decision

The NDIS aims to complete all internal reviews within 60 days from the day after they receive your request. During this time, they will thoroughly assess your case, including any new evidence or information you’ve provided, and provide you with written reasons for their decisions. This process ensures transparency and helps you understand the result of the review. The actual timeframe may vary depending on the complexity of your case.

Once the NDIS conducts an internal review, they can’t perform another review on the same decision. If you’re still unsatisfied, you can ask the NDIS to explain their decision and explore plan utilisation and support options. Check what  other options  are available for you. If you’re not satisfied with the internal review, you can request an external review from the Administrative Reviews Tribunal (ART), but only after the NDIS completes the internal review.

Resources

The NDIS Review and Appeals Process

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