42+ years of excellence supporting seniors from multicultural Victoria

disability home care services

Our commitment to you

Services and supports are tailored to meet your unique needs. Our priority is to help you improve both your physical health and emotional wellbeing and to help you live independently and comfortably in your own home for longer. We work closely with you and your families to ensure that care planning is personalised to meet your care needs.

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Why Choose ADEC?

We Speak Your Language

At ADEC we celebrate diversity. We have bilingual staff that can speak over 33 different languages. We provide free translation services, so you know exactly what is happening when we assist you.

Compassionate and Qualified Team

Our team is highly qualified and regularly trained. We are a compassionate group, committed to equality, and driven by making a positive impact. We understand the importance of cultural nuances and personal preferences for care.

Decades of Experience

ADEC has served the community for over 42 years as a not-for-profit. Today we service a very large number of ethnic communities with the widest range of support services.

Advocates For Change

We believe that everyone deserves to be treated with dignity and respect, and we work tirelessly to advocate for and create positive change in the disability and aged care sectors.

How to know if you’re eligible for Government-funded Aged Care Services

You could qualify for government-funded aged care services if you are aged 65 or older (or 50 and above if you identify as Aboriginal or Torres Strait Islander) and require assistance with daily tasks. In certain cases, younger individuals may also be eligible.

To check your eligibility, visit the official Aged Care website here.

For detailed information on aged care services please contact us.

You can try our Eligibility Checker below to see if you are eligible for our services.

How to sign up for the Govt’s My Aged Care Services

To access any government-funded Aged Care Services, registration with My Aged Care is mandatory. If you need help with setting up your ‘My Aged Care’ program. Please call ADEC at (03) 9480 7000 and request to speak to our Aged Care Team, we will assist through the entire setup process.

 

Step 1: Register with My Aged Care

Call 1800 200 422 to register.

Step 2: Assessment by My Aged Care Team for a Home Care Package

My Aged Care Team member will contact you to discuss your home support needs. The assessment can be conducted over the phone or at your home, with the option for family or friends to attend alongside you for support.

Step 3: Receive the outcome of your assessment

You will receive a letter from My Aged Care assigning you a Home Care Package Level 1, 2, 3, or 4. Please note that there is a 6-12 month waiting period to receive your Package.

Step 4: Assignment of a Home Care Package and “Referral Code”

My Aged Care will send another letter confirming your assignment to a Home Care Package. On page 2 of this letter, you will find a referral code. Kindly provide this code to your Service Provider.

Step 5: Get started with ADEC

ADEC is an Aged Care Service Provider, call us at (03) 9480 7000 to get started.

Step 6: ADEC will assign you a Care Manager

Your Care Manager will oversee your package and set up your services in accordance with a personalised care plan, which may include services such as; cleaning, gardening, meals, personal care, house maintenance, nursing, physiotherapy, podiatry, occupational therapy, dietitian services, medication support, and taxi services.

Contact us today for your Aged Care needs

Complete the online form below and we will be in touch

 

Aged Care Client Testimonial

“A big thank you to Mary located at the South Morang. Mary our case manager is reliable, honest and caring. She always takes the time to answer any questions and follow up anything needed, nothing is a problem. We highly recommend ADEC because of her we use them for NDIS and Aged Care.”

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Aged Care Client Testimonial

“I and my wife strongly appreciate the work of our case manager – Roshani. For her sincerity in her work and the good service she does in addition to her wisdom all we can say that Roshani is a good person. She is different and a good face of ADEC. May god bless you all and thank you.”

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Aged Care Client Testimonial

“Samantha is a breath of fresh air to us both. I knew from day one that she would be different from those we had in the past. Not only is she professional but also caring and very supportive. My wife and I wanted you to know how happy we are to be looked after by Sam”.

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Our Locations

South Morang
Level 1, U22/855 Plenty Road, South Morang, VIC 3752
Postal Address
PO Box 40, South Morang, VIC 3752
Dandenong
1/50 Thomas Street, Dandenong, VIC 3175

Frequently Asked Questions

My Aged Care (MAC) service is the central platform for accessing Australian Government-funded aged care services and information. It is designed to assist older individuals, their families, and caregivers in navigating the aged care system effectively. You can  contact My Aged Care  or call them at 1800 200 422.

Once registered with My Aged Care, individuals gain access to a comprehensive range of services and resources tailored to their needs. This includes the ability to manage their client record through the My Aged Care Online Account. Additionally, health professionals have the option to refer patients to My Aged Care, while aged care assessors and approved service providers utilise specialised portals for managing service information, assessments, and referrals.

By being in contact with MAC, applicants are empowered to:

  • Learn about the diverse types of aged care services available.
  • Determine their eligibility and apply for an assessment.
  • Locate suitable providers of aged care services.
  • Estimate the costs associated with aged care services.
  • Access and manage their records through the Online Account feature.
  • Ensure that service providers comply with stringent quality requirements set forth by regulatory bodies.

Personal Aged Care Services

Bathing, Hygiene, and Grooming: Maintain personal hygiene and grooming standards with our assistance, tailored to your needs.

Health and Therapeutic Support

Nursing: Receive at-home care for the treatment and monitoring of medical conditions.

Therapies (Podiatry, Physiotherapy, etc.): Maintain movement and mobility with specialised therapeutic support.

Nutritional Support

Meals and Food Preparation: Ensure a balanced diet with our assistance, promoting overall well-being.

Home Maintenance and Chores: Cleaning, Laundry, and Household Chores: Keep your home clean and liveable with our reliable support.

Home or Garden Maintenance: Ensure a safe and comfortable living environment.

Adaptations for Independence

Changes to Your Home: Make adjustments to increase or maintain your ability to move around safely and independently.

Assistive Devices and Transport

Aids to Stay Independent: Receive support with mobility, communication, reading, and personal care limitations.

Transport: Access transportation services for appointments and community activities.

Social Connection

Social Outings, Groups, and Visitors: Stay socially engaged with our services, fostering a sense of community and interaction.

These Aged Care services are designed to cater to your unique needs, providing comprehensive support to enhance your well-being and maintain an independent lifestyle at home.

Selecting the right service provider is crucial. The government subsidises your chosen provider to organise a tailored package of care services to suit your individual needs. Given the diversity in care requirements, there are four Home Care Package levels, each with varying funding amounts addressing basic to high care needs.

Package Levels:

Level 1: Basic care needs

Level 2: Low care needs

Level 3: Intermediate care needs

Level 4: High care needs

Your assigned package level depends on your unique needs. Collaborate with your chosen provider to assess your care requirements and strategically allocate your package funding. Your service provider will efficiently coordinate and manage your services on your behalf. For more information, please visit https://www.myagedcare.gov.au/help-at-home/home-care-packages

Home Care Packages play a crucial role in enhancing the quality of life for the elderly. These packages provide tailored support, from practical daily assistance to specialised care, allowing individuals to age gracefully in the comfort of their homes. 

The cost of aged care services varies from person to person. It depends on the care you are eligible for, the aged care provider you choose, and your financial situation. While the Australian Government may contribute to the cost of your care, you will also be asked to contribute if you can afford to. The cost of aged care services varies and is influenced by these factors:

The type of help you require: The cost is determined by the specific services required, which can range from basic assistance to more comprehensive care.

The provider you select: Different aged care providers may offer services at varying price points, so your choice of provider will impact the cost.

Your financial situation: Your personal financial circumstances will play a crucial role in determining your contribution to the cost of aged care services.

The services you receive: The range and frequency of services you receive will affect the overall cost.

If you’re concerned about affording aged care costs, you can explore financial hardship assistance. My Aged Care offers a  financial hardship assistance program  to help individuals who may struggle to cover the costs of home care, residential respite care, or permanent residential care. If you are eligible for this assistance, the Australian Government may subsidise some or all your aged care costs, making it more affordable. For those already receiving care through another aged care program, it’s advisable to reach out to your provider to discuss financial hardship options.

To access My Aged Care support services, follow these steps:

Visit the  My Aged Care Website  to find detailed information on how to access aged care services.

You can initiate the process by applying for an assessment online. This assessment will determine your eligibility for aged care services. After your assessment, you can search for local aged care providers that match your needs and preferences. If you prefer a more personal approach, you can also call 1800 200 422. The helpline operates on weekdays from 8 am to 8 pm and on Saturdays from 10 am to 2 pm. Trained professionals will guide you through the process and help you find the right support for your specific requirements.

Services for getting out and staying social: My Aged Care provides assistance for seniors to maintain an active social life. This can include social support groups, activities, and outings to help seniors connect with their community and peers.

Services for getting some temporary help: Temporary help services are available for seniors who require short-term assistance. This may include respite care or home care for a limited duration to provide support to caregivers or individuals recovering from an injury or illness.

Services for keeping me well: My Aged Care offers services aimed at promoting the well-being of older adults. This encompasses health assessments, wellness programs, and access to healthcare professionals to ensure seniors remain healthy and fit.

Services for keeping my home liveable: Maintaining a liveable home environment is crucial for seniors. My Aged Care provides services that help seniors with home modifications, cleaning, and other support to ensure their living spaces are comfortable and safe.

If you meet the eligibility requirements, you can initiate the process by  applying for a My Aged Care Assessment online . Once your application is submitted, a trained assessor will contact you to schedule a convenient time for a home visit. During this assessment, the assessor will engage with you to discuss your individual circumstances, preferences, and care needs comprehensively.

The purpose of the assessment is to collaboratively identify the most suitable aged care service and support options tailored to your specific requirements. By actively participating in this assessment process, you can gain access to the necessary assistance and resources to enhance your quality of life and well-being.

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