Aged Care Services
You may be eligible for government-funded help while living independently in your own home.
ADEC can help you. We offer short-term support for basic needs and long-term assistance for more complex care.
Call us today!

42+ years of excellence supporting seniors from multicultural Victoria

Our commitment to you
Services and supports are tailored to meet your unique needs. Our priority is to help you improve both your physical health and emotional wellbeing and to help you live independently and comfortably in your own home for longer. We work closely with you and your families to ensure that care planning is personalised to meet your care needs.
Our Services
Aged Care services to help you live independently at home. We offer the following:

Commonwealth Home Support Program (CHSP)
CHSP provides short-term funding for low-care services to help those, aged 65 and over, to live independently at home. Clients pay only for the services they use, with a ‘set menu’ of services to choose from. Eligibility is assessed by the Regional Assessment Service (RAS).

Home Care Packages (HCP)
HCP services help you maintain a safe, comfortable, and independent life at home. Each client gets a dedicated Case Manager who provides personalised services and regular communication in whatever language you require. Our Home Care services support you in your daily living, and provide you with clinical support, care management and group activities.

Social Support Groups Program
ADEC’s Social Support Groups Program is an inclusive initiative for individuals and families facing disability or old age, offering language-specific peer support groups, monthly meetings, and a vibrant intersection of recreational activities promoting mental health and wellbeing.

Care Coordination
We deliver the best assistance to clients both in their home and out in the community. We pride ourselves in providing skilled bilingual support staff to meet the individual needs of our aged care clients. Our compassionate staff speak 33 different languages and are culturally sensitive to your unique needs.
Why Choose ADEC?
At ADEC we celebrate diversity. We have bilingual staff that can speak over 33 different languages. We provide free translation services, so you know exactly what is happening when we assist you.
Our team is highly qualified and regularly trained. We are a compassionate group, committed to equality, and driven by making a positive impact. We understand the importance of cultural nuances and personal preferences for care.
ADEC has served the community for over 42 years as a not-for-profit. Today we service a very large number of ethnic communities with the widest range of support services.
We believe that everyone deserves to be treated with dignity and respect, and we work tirelessly to advocate for and create positive change in the disability and aged care sectors.
How to know if you’re eligible for Government-funded Aged Care Services
You could qualify for government-funded aged care services if you are aged 65 or older (or 50 and above if you identify as Aboriginal or Torres Strait Islander) and require assistance with daily tasks. In certain cases, younger individuals may also be eligible.
To check your eligibility, visit the official Aged Care website here.
For detailed information on aged care services please contact us.
You can try our Eligibility Checker below to see if you are eligible for our services.
Contact us today for your Aged Care needs
Complete the online form below and we will be in touch
Our Locations
Postal Address
PO Box 40, South Morang, VIC 3752Frequently Asked Questions
My Aged Care (MAC) service is the central platform for accessing Australian Government-funded aged care services and information. It is designed to assist older individuals, their families, and caregivers in navigating the aged care system effectively. You can contact My Aged Care or call them at 1800 200 422.
Once registered with My Aged Care, individuals gain access to a comprehensive range of services and resources tailored to their needs. This includes the ability to manage their client record through the My Aged Care Online Account. Additionally, health professionals have the option to refer patients to My Aged Care, while aged care assessors and approved service providers utilise specialised portals for managing service information, assessments, and referrals.
By being in contact with MAC, applicants are empowered to:
- Learn about the diverse types of aged care services available.
- Determine their eligibility and apply for an assessment.
- Locate suitable providers of aged care services.
- Estimate the costs associated with aged care services.
- Access and manage their records through the Online Account feature.
- Ensure that service providers comply with stringent quality requirements set forth by regulatory bodies.
Personal Aged Care Services
Bathing, Hygiene, and Grooming: Maintain personal hygiene and grooming standards with our assistance, tailored to your needs.
Health and Therapeutic Support
Nursing: Receive at-home care for the treatment and monitoring of medical conditions.
Therapies (Podiatry, Physiotherapy, etc.): Maintain movement and mobility with specialised therapeutic support.
Nutritional Support
Meals and Food Preparation: Ensure a balanced diet with our assistance, promoting overall well-being.
Home Maintenance and Chores: Cleaning, Laundry, and Household Chores: Keep your home clean and liveable with our reliable support.
Home or Garden Maintenance: Ensure a safe and comfortable living environment.
Adaptations for Independence
Changes to Your Home: Make adjustments to increase or maintain your ability to move around safely and independently.
Assistive Devices and Transport
Aids to Stay Independent: Receive support with mobility, communication, reading, and personal care limitations.
Transport: Access transportation services for appointments and community activities.
Social Connection
Social Outings, Groups, and Visitors: Stay socially engaged with our services, fostering a sense of community and interaction.
These Aged Care services are designed to cater to your unique needs, providing comprehensive support to enhance your well-being and maintain an independent lifestyle at home.
Selecting the right service provider is crucial. The government subsidises your chosen provider to organise a tailored package of care services to suit your individual needs. Given the diversity in care requirements, there are four Home Care Package levels, each with varying funding amounts addressing basic to high care needs.
Package Levels:
Level 1: Basic care needs
Level 2: Low care needs
Level 3: Intermediate care needs
Level 4: High care needs
Your assigned package level depends on your unique needs. Collaborate with your chosen provider to assess your care requirements and strategically allocate your package funding. Your service provider will efficiently coordinate and manage your services on your behalf. For more information, please visit https://www.myagedcare.gov.au/help-at-home/home-care-packages
Home Care Packages play a crucial role in enhancing the quality of life for the elderly. These packages provide tailored support, from practical daily assistance to specialised care, allowing individuals to age gracefully in the comfort of their homes.
The cost of aged care services varies from person to person. It depends on the care you are eligible for, the aged care provider you choose, and your financial situation. While the Australian Government may contribute to the cost of your care, you will also be asked to contribute if you can afford to. The cost of aged care services varies and is influenced by these factors:
The type of help you require: The cost is determined by the specific services required, which can range from basic assistance to more comprehensive care.
The provider you select: Different aged care providers may offer services at varying price points, so your choice of provider will impact the cost.
Your financial situation: Your personal financial circumstances will play a crucial role in determining your contribution to the cost of aged care services.
The services you receive: The range and frequency of services you receive will affect the overall cost.
If you’re concerned about affording aged care costs, you can explore financial hardship assistance. My Aged Care offers a financial hardship assistance program to help individuals who may struggle to cover the costs of home care, residential respite care, or permanent residential care. If you are eligible for this assistance, the Australian Government may subsidise some or all your aged care costs, making it more affordable. For those already receiving care through another aged care program, it’s advisable to reach out to your provider to discuss financial hardship options.
To access My Aged Care support services, follow these steps:
Visit the My Aged Care Website to find detailed information on how to access aged care services.
You can initiate the process by applying for an assessment online. This assessment will determine your eligibility for aged care services. After your assessment, you can search for local aged care providers that match your needs and preferences. If you prefer a more personal approach, you can also call 1800 200 422. The helpline operates on weekdays from 8 am to 8 pm and on Saturdays from 10 am to 2 pm. Trained professionals will guide you through the process and help you find the right support for your specific requirements.
Services for getting out and staying social: My Aged Care provides assistance for seniors to maintain an active social life. This can include social support groups, activities, and outings to help seniors connect with their community and peers.
Services for getting some temporary help: Temporary help services are available for seniors who require short-term assistance. This may include respite care or home care for a limited duration to provide support to caregivers or individuals recovering from an injury or illness.
Services for keeping me well: My Aged Care offers services aimed at promoting the well-being of older adults. This encompasses health assessments, wellness programs, and access to healthcare professionals to ensure seniors remain healthy and fit.
Services for keeping my home liveable: Maintaining a liveable home environment is crucial for seniors. My Aged Care provides services that help seniors with home modifications, cleaning, and other support to ensure their living spaces are comfortable and safe.
If you meet the eligibility requirements, you can initiate the process by applying for a My Aged Care Assessment online . Once your application is submitted, a trained assessor will contact you to schedule a convenient time for a home visit. During this assessment, the assessor will engage with you to discuss your individual circumstances, preferences, and care needs comprehensively.
The purpose of the assessment is to collaboratively identify the most suitable aged care service and support options tailored to your specific requirements. By actively participating in this assessment process, you can gain access to the necessary assistance and resources to enhance your quality of life and well-being.
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